Professional Skills: Difficult Conversations
Learners from this course say they have been hired by:
Skills to Manage Difficult Conversations
Examine methods of managing disagreements before the escalation of anger and conflict. Talk through the issue with respect and patience for the others point of view. The Thomas-Kilmann Conflict Mode Instrument is used to assess your preferred style of conflict management and to understand how problems can best be solved. Be able to determine the best context for conflict resolution situations.
This course is part of an 8-course series. Courses can be taken individually or as a series.
Additional Attendance Information
Class meets online, Friday 8/27 from 9am to 1pm
Central New Mexico Community Collegehttps://www.cnm.edu/
Located alongside the picturesque Sandia Mountains, Central New Mexico Community College (CNM) is the largest higher education institution in New Mexico in terms of undergraduate enrollment, serving more than 22,000 learners. Representatives from businesses and industries help CNM develop programs to ensure that CNM students acquire the skills needed for success in the workplace. CNM offers associate degrees and certificates in more than 100 fields of study, and accelerated, non-credit skills training that quickly connects learners to high-demand careers in the region’s economy. Many of the courses offered on this platform are managed via CNM Ingenuity, a non-profit division of CNM, focused on intensive training, entrepreneurship, and economic development. CNM Ingenuity partners with the College to explore and deliver new modes of education in in-demand career fields.