If you need to ask for a refund, you can do so using the “Cancel Enrollment” or “Request Refund” buttons, described below
The option to “Cancel Enrollment:” will appear on a course’s card (within the “My Enrollments” section of your account) for as long as your credit card has not yet been charged. This button will reverse the pending charges on your credit card, and you will receive a full refund. This button will disappear and be replaced by the “Request Refund” button, described below, as soon as you are accepted into a course and your credit card is charged.
For some courses, acceptance + credit card charge occurs almost instantly, and you may never see the “Cancel Enrollment” button. For others, the college needs to manually admit and decide upon each student individually, and so this button may stay up for as long as 2 business days.
The “Request Refund:” button appears on a course’s card (within the “My Enrollments” section of your account) after your credit card has been charged. Clicking this button will open a request to the college. The college is responsible for all refunds involving actual movement of funds, and your refund will be handled personally by college personnel and made in accordance with that college’s own policies. These refunds are subject to a 3% + 30¢ processing fee.
If your course was canceled by the college itself, due to low enrollment or other issues, you will receive a 100% refund, always. This will happen automatically without the need for you to do anything.
If you are having issues with a college regarding a refund, it is possible to escalate the issue to your credit card company and have them handle the dispute. However, we would encourage you to work with the college first.